Support
Thank you for using Lysoniq. We’re here to help with any questions or issues you encounter.
Contact Us
Have a question that isn't answered here? The best way to get in touch is by email. We aim to respond to all inquiries within 24 hours.
info@lysoniq.app
Frequently Asked Questions
- Do I need an Apple Music subscription to use Lysoniq?
Yes, an active Apple Music subscription is required. - Does Lysoniq collect personal data?
No. We do not collect personal information. See our Privacy Policy. - I'm having trouble detecting devices. What should I do?
Ensure all devices are on the same Wi-Fi network and have Lysoniq installed. Try restarting the app. - I have an iPad, iPhone and Mac, which should I use as the source device for my system?
We currently recommend an iPhone or iPad to use as the primary source device for your system. They are able to achieve Hi-Res Lossless with the correct settings in Apple Music, and MacOS has a number of issues that iOS & iPadOS do not, as listed in Troubleshooting below.
Troubleshooting
Issues specific to MacOS
Why are some of my playlists missing?
This can sometimes happen when Apple Music's local data needs a refresh. Resetting the Music Store cache is a safe and effective way to resolve this. Please follow these steps on your Mac:
- Open the Music app.
- From the menu bar, click Music → Settings (or Preferences).
- Go to the Advanced tab.
- Click the Reset Cache button.
When will playlists be editable?
Unfortunately due to limitations of Apple MusicKit on macOS, we are unable to offer the same feature set as our iOS app at this time. However, we are constantly monitoring announcements and further improvements in the Apple provided frameworks, in order to provide the best experience we can for our users.
Why is there a small gap in playback when using auto sampling?
When Lysoniq automatically changes the audio sample rate to match the quality of the next song, your Mac needs to briefly reset the audio output. This causes a short pause while your DAC switches to the new rate. It's a normal part of how macOS handles high-quality audio switching and ensures you get the best sound for each track. Note that iPadOS and iOS handle this natively and do not have this issue.
Why might the displayed audio quality not match what's actually playing?
Apple's MusicKit framework on macOS doesn't expose streaming quality metadata (this information is only available on iOS/iPadOS). To work around this limitation, Lysoniq assumes the highest quality format available for each song - Hi-Res Lossless if supported, otherwise Lossless. If auto sample-rate is enabled, for Hi-Res Lossless content Lysoniq will currently configure the audio output to 96kHz only. For the most accurate display (and audio output if auto sample-rate is enabled), ensure Hi-Res Lossless streaming is enabled in your Apple Music Playback settings and Dolby Atmos is off.
Why can't I get more than 2 channels with Dolby Atmos?
For the moment, it appears Apple's MusicKit framework limits Dolby Atmos to two channels. Hopefully this will change soon.