Find answers to common questions, troubleshoot connectivity issues, and learn about platform-specific details.
Troubleshooting
Lysoniq uses an advanced connectivity system designed to keep your devices connected with minimal intervention. In most cases, temporary disconnections are resolved automatically.
Lysoniq is designed to maintain a stable connection between your devices with minimal intervention. If a connection drops due to a brief WiFi interruption or a device going to sleep, Lysoniq will detect the issue and attempt to reconnect automatically within seconds. For device discovery, Lysoniq uses multiple methods to ensure your devices can find each other reliably across different network setups. If automatic recovery isn't resolving the issue, tap Refresh Connections in the app to perform a full reset of the discovery system.
If a connection drops, give it 15–20 seconds to reconnect on its own before troubleshooting manually.
If automatic recovery doesn't resolve the issue, work through these steps in order.
Check that the app is updated to the latest version on all devices.
Ensure all devices are on the same WiFi network.
Ensure the app is open and in the foreground on all devices.
Check that Local Network permission is enabled for Lysoniq. Go to Settings → Privacy & Security → Local Network and make sure Lysoniq is toggled on.
Toggle WiFi off and back on for the device that isn't connecting.
Force-quit the app on the problem device and relaunch it.
If a device was recently on a different network (e.g. came home from cellular), toggle WiFi to force it onto the correct network.
Restart your WiFi router — this resolves most persistent connection issues, especially on mesh networks.
If you use a mesh WiFi system (Google Nest, Eero, Orbi, etc.) and devices aren't discovering each other, try restarting your router. Some mesh configurations can occasionally prevent devices from seeing each other until the router is restarted.
Check if your router has "AP isolation" or "client isolation" enabled — this blocks device-to-device communication and must be disabled for Lysoniq to work.
Some routers have separate 2.4GHz and 5GHz networks. Ensure all devices are on the same band or SSID.
If using a VPN on any device, try disabling it — VPNs can prevent local network discovery.
On Mac, check System Settings → Network → Firewall — ensure Lysoniq is allowed to accept incoming connections.
Corporate or managed networks may block the local network traffic that Lysoniq relies on. Lysoniq may not work on these networks.
Try connecting all devices to a mobile hotspot as a test. If they connect there, the issue is likely with your router or network configuration.
If none of the above helps, open Lysoniq on the source device and non-connecting device, and go to Settings → Send Log & Crash Report. This sends us a diagnostic log which can help us identify the issue. Feel free to include a brief description of the problem in the email that opens. You can also contact us directly if you have any questions.
FAQ
Platform-Specific
These issues are caused by limitations in Apple's MusicKit framework on macOS. They do not affect iOS or tvOS. We monitor Apple's updates closely and will improve Mac support as new capabilities become available.
We typically respond within 24 hours.
Email info@lysoniq.appYou can also join the discussion at r/Lysoniq