Support
Thank you for using Lysoniq. We’re here to help with any questions or issues you encounter.
Contact Us
Have a question that isn't answered here? The best way to get in touch is by email. We aim to respond to all inquiries within 24 hours.
info@lysoniq.app
Frequently Asked Questions
- Do I need an Apple Music subscription to use Lysoniq?
Yes, an active Apple Music subscription is required. - Does Lysoniq collect personal data?
No. We do not collect personal information. See our Privacy Policy. - I'm having trouble detecting devices. What should I do?
Ensure all devices are on the same Wi-Fi network and have Lysoniq installed. Try restarting the app. - How do I join the TestFlight beta?
Use the link or form on the home page.
Troubleshooting
Why are some of my Playlists missing on the Mac version of Lysoniq?
This can sometimes happen when Apple Music's local data needs a refresh. Resetting the Music Store cache is a safe and effective way to resolve this. Please follow these steps on your Mac:
- Open the Music app.
- From the menu bar, click Music → Settings (or Preferences).
- Go to the Advanced tab.
- Click the Reset Cache button.
When will Playlists be editable on the Mac version of Lysoniq?
Unfortunately due to limitations of Apple MusicKit on MacOS, we are unable to offer the same feature set as our iOS app at this time. However, we are constantly monitoring announcements and further improvements in the Apple provided frameworks, in order to provide the best experience we can for our users.
Why is there a small gap when using auto sampling on the Mac version of Lysoniq?
When Lysoniq automatically changes the audio sample rate to match the quality of the next song, your Mac needs to briefly reset the audio output. This causes a short pause while your DAC switches to the new rate. It's a normal part of how macOS handles high-quality audio switching and ensures you get the best sound for each track.